Privacy Policy — How babubb Collects, Uses and Protects Your Personal Data

babubb collects personal data through several distinct channels: directly from players during the registration and verification process, automatically through the use of the platform, and in limited circumstances from third-party identity verification and payment partners. The categories of data we collect are detailed below.

Registration and account data: When you create a babubb account, we collect your full legal name, date of birth, email address, mobile phone number and your chosen username and password. This information is required to create and maintain your account and to verify that you meet the 18+ age eligibility requirement. You may optionally provide a city of residence, which helps us tailor promotional content to players in Dhaka, Chittagong, Sylhet, Khulna, Rajshahi and other areas of Bangladesh.

Identity verification (KYC) data: To comply with anti-money-laundering obligations and to process withdrawal requests, babubb may request documentary identity verification at any point. KYC documents may include a copy of your National Identity Card (NID), passport, or driver's licence, and in some cases a recent utility bill or bank statement as proof of address. These documents are processed securely and retained only for as long as required by our legal obligations.

Financial transaction data: We record all deposits, withdrawals, bonus transactions and betting activity associated with your account. This includes the payment method used (bKash, Nagad, Rocket, Upay, Visa, Mastercard), the transaction reference numbers provided by payment processors, the amounts in BDT, the timestamps, and the outcome of each financial event. We do not store full card numbers or mobile banking PINs — payment authentication is handled directly by the respective payment provider.

Gaming activity data: We maintain a detailed log of all bets placed, game sessions initiated, bonuses claimed, and wagering activity completed on your account. This data is used for responsible gaming monitoring, fraud detection, dispute resolution and the accurate calculation of account balances.

Device and technical data: When you access babubb.net, our servers automatically collect certain technical information, including your IP address, browser type and version, operating system, device type (mobile or desktop), screen resolution, referring URL, and the pages you visit and the duration of each visit. This data is collected for security purposes, fraud prevention and aggregate analytics.

Communication data: If you contact babubb's support team via live chat, email or any other channel, we retain records of those communications including the content of messages, the timestamps and any attachments. This is necessary for service continuity, dispute resolution and quality assurance purposes.

babubb uses the personal data we collect strictly for the purposes described in this Privacy Policy. We do not use your data for purposes incompatible with those for which it was originally collected without first obtaining your explicit consent. The primary purposes for which we process personal data are as follows:

• Account creation and management: To create your player account, verify your identity, manage your account settings, and process login and session authentication.
• Processing transactions: To receive deposits, process withdrawal requests, apply bonuses, and maintain accurate BDT account balances. This necessarily involves sharing transaction reference data with payment processors such as bKash and Nagad.
• Regulatory compliance and KYC: To comply with anti-money-laundering (AML) obligations, verify player age and identity, and fulfil any applicable legal reporting requirements.
• Responsible gaming: To monitor player activity for patterns consistent with problem gambling, apply responsible gaming tools requested by players (deposit limits, self-exclusion), and proactively intervene where our duty of care requires it.
• Fraud prevention and security: To detect and prevent fraudulent activity, bonus abuse, account takeover attempts, and any other conduct that threatens the integrity of the platform or the security of other players.
• Customer support: To respond to your enquiries, resolve disputes, and maintain a support history that enables continuity of service across different interactions.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the performance, content and user experience of babubb.net, and to optimise the platform for mobile users in Bangladesh.
• Marketing communications (with consent): To send you personalised promotional offers, bonus notifications, and platform updates via email or SMS, where you have provided explicit consent. You may withdraw this consent at any time by contacting [email protected] or using the unsubscribe link in any marketing email.

babubb does not sell, rent or trade your personal data to third parties. We share personal data only with carefully selected partners who are necessary for the operation of the platform, and only to the minimum extent required for each specific purpose. All third-party partners with whom we share data are contractually obligated to process it securely and solely for the purposes for which it was shared.

The categories of third parties with whom babubb may share personal data are as follows:

• Payment processors: bKash, Nagad, Rocket, Upay, and the card processing partners behind Visa and Mastercard transactions receive the transaction data necessary to execute your deposit and withdrawal requests. These providers operate under their own privacy and security frameworks, which we encourage you to review independently.
• Identity verification providers: Where automated or document-based KYC verification is required, we may share identity document images and personal details with specialist identity verification service providers. These providers process data under strict contractual confidentiality obligations.
• Game content providers: Our casino games are supplied by third-party providers including Pragmatic Play, Evolution Gaming, Spribe, Ezugi, NetEnt and Microgaming. To facilitate game session authentication and fairness auditing, minimal session identifiers are shared with the relevant provider for each game round. Game providers do not receive your full personal profile or financial data.
• Fraud prevention and security services: We may share device fingerprint data, IP addresses and behavioural analytics with specialist fraud prevention platforms to detect and prevent account fraud, bot activity and bonus abuse. No personally identifiable information beyond session and device identifiers is shared for this purpose.
• Analytics providers: Aggregated, anonymised usage statistics may be processed by analytics service providers to help us understand platform performance. No individually identifiable data is shared for analytics purposes.
• Legal and regulatory authorities: babubb will disclose personal data to law enforcement agencies, regulatory bodies or courts when required to do so by applicable law, a valid court order, or a lawful regulatory demand. We will notify affected players of such disclosures where legally permitted to do so.

babubb.net uses cookies and similar technologies to ensure the platform functions correctly and to gather anonymised performance data. A cookie is a small text file placed on your device by a website when you visit it. Cookies allow the site to recognise your device on subsequent visits and recall preferences or session information.

babubb uses the following categories of cookies:

babubb does not deploy advertising cookies, cross-site tracking cookies, or any cookie mechanism that shares your browsing behaviour with third-party advertising networks. You may manage or delete cookies using your browser settings at any time. Please note that disabling essential cookies will prevent core platform features — including login, deposit and withdrawal — from functioning correctly.

babubb retains personal data only for as long as necessary to fulfil the purposes for which it was collected, or for as long as required by applicable legal, regulatory or contractual obligations. The following retention periods apply to the main categories of player data:

• Active account data (identity, contact, financial): Retained for the full duration of the account's active life, plus a minimum of five years following permanent account closure. This extended retention period reflects anti-money-laundering record-keeping obligations.
• KYC documentation (NID copies, passport scans, address proof): Retained for a minimum of five years following account closure, or longer if required by a specific legal investigation or regulatory instruction.
• Transaction records (deposits, withdrawals, bets): Retained for a minimum of seven years from the date of each transaction, in accordance with financial record-keeping best practices.
• Customer support communications: Retained for three years from the date of the last interaction in each support case, to support dispute resolution and quality assurance.
• Device and technical data (IP logs, session records): Retained for 12 months from the date of collection, unless retained longer in connection with an active fraud investigation or legal proceeding.
• Marketing consent records: Retained for as long as a marketing relationship exists, plus two years after consent is withdrawn, to demonstrate the lawful basis of prior communications.

When personal data is no longer required for any active purpose and the applicable retention period has expired, babubb securely deletes or anonymises it. Anonymised, aggregated data (from which no individual can be identified) may be retained indefinitely for statistical and analytical purposes.

babubb takes the security of your personal data seriously and implements a comprehensive range of technical and organisational security measures to protect it against unauthorised access, accidental loss, destruction or disclosure. Key security measures in place include:

• Transport Layer Security (TLS 1.2 / 1.3): All data transmitted between your device and babubb.net is encrypted using modern TLS protocols. The SSL certificate is maintained and renewed continuously. HTTPS is enforced on all pages and resources with no fallback to insecure HTTP connections.
• Password hashing: Player passwords are stored only in irreversibly hashed form using a strong adaptive hashing algorithm. babubb never stores passwords in plain text. In the event of a data breach, stored password hashes cannot be directly used to access accounts.
• Two-factor authentication (OTP): All withdrawal requests and account-level changes require SMS OTP verification sent to your registered mobile number. This prevents unauthorised withdrawals even in the event that login credentials are compromised.
• Access controls: Internal access to player personal data is restricted to authorised babubb personnel who require it for their specific job function. Role-based access controls and audit logging are applied to all internal data systems.
• Fraud monitoring: Automated systems continuously monitor account activity for patterns consistent with fraud, account sharing, bonus abuse and unauthorised access. Suspicious activity triggers automated alerts and manual review by the security team.
• Regular security assessments: babubb's security infrastructure is subject to periodic internal review. Any identified vulnerabilities are remediated promptly according to a risk-prioritised patching schedule.

Despite these measures, no system connected to the internet can be guaranteed to be completely secure. In the unlikely event of a data breach affecting your personal data, babubb will notify affected players promptly via their registered email address, describing the nature of the breach, the data categories affected, and the steps taken to address it.

babubb respects your rights over the personal data we hold about you. The following rights are available to all registered players. To exercise any of these rights, contact babubb's support team at [email protected] with the subject line "Data Rights Request" and your registered account username. We will respond within 30 days of receiving a valid request.

• Right of access: You have the right to request a copy of the personal data babubb holds about you, including the categories of data, the purposes for which it is processed, and any third parties with whom it has been shared. Access requests are fulfilled within 30 days free of charge for the first request in any 12-month period.
• Right to rectification: If any personal data babubb holds about you is inaccurate or incomplete, you have the right to request that it be corrected. Contact live chat support for straightforward corrections such as updating a mobile number or email address, or email [email protected] for more complex rectification requests.
• Right to erasure: You have the right to request deletion of your personal data in certain circumstances — for example, where the data is no longer necessary for the purpose for which it was collected, or where you withdraw consent and there is no other legal basis for processing. This right is subject to overriding legal retention obligations, such as the five-year minimum retention period for AML records, which may prevent immediate deletion.
• Right to restrict processing: In certain circumstances (for example, while a dispute about the accuracy of data is being resolved) you may request that babubb restrict the processing of your personal data rather than deleting it outright. Restricted data is stored but not actively processed.
• Right to data portability: You have the right to receive a copy of the personal data you provided to babubb in a structured, commonly used, machine-readable format (such as CSV), and to request that this data be transmitted directly to another service provider where technically feasible.
• Right to withdraw consent: Where babubb processes your data on the basis of your consent (primarily marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing conducted before withdrawal. To unsubscribe from marketing emails, use the unsubscribe link in any babubb promotional email or contact [email protected].
• Right to object: You have the right to object to processing of your personal data for purposes based on babubb's legitimate interests, including profiling for fraud detection purposes. babubb will consider your objection and cease processing unless we can demonstrate compelling legitimate grounds that override your interests, or the processing is necessary for the establishment, exercise or defence of legal claims.

babubb will not discriminate against players who exercise their data rights. Exercising a data right will not affect the availability of the platform's services to you, except in circumstances where the data in question is strictly necessary for the delivery of those services (for example, it is not possible to maintain an active player account without holding identity and contact data).

babubb reserves the right to update this Privacy Policy at any time. Changes become effective immediately upon publication at babubb.net/privacy-policy. Where a change is material — for example, a significant new category of data collection, a new sharing arrangement with a third party, or a change to retention periods — babubb will notify registered players via their registered email address prior to the change taking effect, giving players a reasonable opportunity to review the update before it applies to their data.

The effective date at the top of this page indicates when this version of the Privacy Policy was last reviewed and updated. Players are encouraged to review this page periodically. Continued use of babubb's platform following any update to this Privacy Policy constitutes acceptance of the revised terms.

If you have any questions, concerns or complaints regarding this Privacy Policy or babubb's data practices, please contact our Data Support team:

• Email: [email protected] (subject line: "Privacy Enquiry")
• Live chat: Available 24/7 via the babubb.net live chat widget — average response time 2–5 minutes
• Response time for written requests: Within 5 business days for acknowledgement; full response within 30 days

For related policies and player rights information, please also review the following documents available on babubb.net:

• Terms & Conditions — the complete contractual agreement governing use of babubb's platform.
• Responsible Gaming — our tools and guidance for safe, responsible gambling in Bangladesh.
• FAQ — answers to common questions about accounts, deposits, withdrawals and bonuses.

This Privacy Policy was last reviewed and updated on 1 January 2026. The most current version will always be available at babubb.net/privacy-policy. If you have any questions regarding this policy, please contact [email protected].